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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...