TROY, Mich.--(BUSINESS WIRE)--A combination of improved business outlooks, stabilizing rates and improved communications have helped business customer satisfaction with electric utilities ...

New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best when both customers and employees are highly satisfied. In today's ...

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

TROY, Mich.--(BUSINESS WIRE)--Customer contact with gas utility provider satisfaction is the lowest since 2016, according to the J.D. Power 2024 U.S. Gas Utility Business Customer Satisfaction Study, ...

I was asked to develop a campaign to attract young families to help fill a museum during its slower times of 10 a.m. to 4 p.m. Monday to Friday. Research confirmed this target was looking for things ...

When we think about customer satisfaction, we often look outward, focusing on things like product quality, pricing and support. But one of the most powerful drivers of great customer experiences ...

Every company claims to put customers first. It is a phrase that shows up in mission statements, marketing materials, and corporate speeches. Yet, if customer-centric sales strategies were truly in ...