Apple has begun rolling out changes to its online chat support service that will require some customers to pay a per-incident fee, though the new policies could result in lower costs for those who ...

Apple is planning to institute fees for users that are seeking online chat support for out-of-warranty products, reports 9to5Mac. The company has reportedly been working on a new web payment system ...

Apple has launched a newly redesigned AppleCare website that includes 24/7 live chat support, reports 9to5Mac. First rumored in early August, the redesign includes large, easy-to-click buttons and a ...

Best Buy has become the latest major retailer to support Apple Business Chat, allowing customers to ask questions with stores in a similar way to standard iMessage conversations. Apple Business Chat ...

9to5Mac is brought to you by JustAnswer: Connect 1-on-1 with an Apple support Expert to get step-by-step assistance via phone or online chat, 24/7. Try it now. Apple is about to begin charging users ...

Jan wrote about this the other day, but it looks like Apple has made tech support via chat live for the whole Mac community. Simply sign in with your Apple ID, and you are presented with a list of ...

In the coming weeks, Apple will be making significant enhancements and changes to its AppleCare support service, according to sources. Planned to go live as soon as Monday, August 12th is 24 hours a ...

There’s no denying Apple’s reputation for producing some of the coolest and most cutting-edge tech for folks like you and me. From desktops and laptops to phones and tablets, there’s an Apple product ...

I can use iMessage to have a beer or water delivered to my seat at a baseball game? Go on, I'm listening. Jason Cipriani is based out of beautiful Colorado and has been covering mobile technology news ...