TwistedSifter on MSN

Call Center Employee Only Has Part Of Her Vacation Time Approved, So She Talks To Her Manager And Finds A Way To Take Even More Time Off

The post Call Center Employee Only Has Part Of Her Vacation Time Approved, So She Talks To Her Manager And Finds A Way To ...
Los Angeles Times

AI is shaking up call centers, but they aren’t hanging up on human agents yet

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...