A senior CRA official told MPs the agency is looking to roll out more 'senior and standardized' training and introduce ...

At a time when many New Zealand businesses and community groups are feeling more pressure than ever, Lifeline is stepping up with a new training and support service specifically for teams and managers ...

In celebration of Youth Month, Engen is proud to highlight the success of its inaugural Call Centre Skills Centre (CSC) learnership and announce the intake of ten new trainees—all people with ...

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.

The days of broadcast media training for bank call centre operatives may not be far off. The UK's first direct in November announced plans to offer video access to customer representatives over the ...

IT IS a familiar litany. Your call is important to us. An operator will be with you as soon as possible. Your call may be recorded for quality-control and training purposes. These phrases are familiar ...

19 July 2006 MUSCAT -- Bahwan CyberTek group, in association with Infoline LLC, has initiated a six months' intensive (1,000 hours) call centre training for an initial batch of 25 trainees who have ...

Call centres are appearing everywhere. Representing a new way of integrating telecommunications and computer technology into the process of reshaping the division of labour, they are predominantly ...

For customers, they mean great service in a matter of minutes from the comfort of home or the office instead of trekking across town, fighting traffic, avoiding the window washer guys, parking the car ...