The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

Your engineering team ships weekly, but somehow pricing changes still take months. That gap stems from structural issues, and it reflects how most software companies were built: to monetize access, ...

Xerox Holdings Corporation announced a new operating model and organizational structure to further the company’s Reinvention. “The evolution of Xerox’s Reinvention aligns our resources in three key ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Many higher education institutions are migrating their data centers to a cloud operating model. It's a movement that has its roots over a decade ago. And while that may not be news, it's a growing ...