Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...

For every business, customer churn is one of the most important factors affecting revenue and growth, and this is why it must always remain at the top of the corporate agenda. Even if revenues are ...

Cable and telecom companies have a rich history of customer service horror stories, but one area where they often excel despite famously poor customer care is reducing turnover, or churn. Healthcare ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

Competition for customer spend will be hot in 2023. Very hot. And in a looming recession, don't make marketing budgets suffer. Just as consumer confidence was on its way up, rail strikes and snow ...

"Everything seemed fine." These three words echo through countless customer churn post-mortems after a seemingly stable customer departs. But here's what years of SaaS churn analysis have taught ...

Fastly slid ~20% after reporting abysmal Q4 results, with revenue barely growing and profitability declining. Declining net revenue retention rates and customer churn are critical issues, undermining ...

Since launching a year ago, Wishpond (WISH:CA) has added over 500 new Propel IQ customers, which is generating higher gross margins and has shown up to 40% lower customer churn rate than the Company's ...

Churn gets a lot of bad press. Yes, it is complex and confusing, but as a metric, it is helpful. In the early stages of building a company, churn gives you quick feedback, which other metrics seldom ...