As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

New AI conversational tool enables customer service agents to reduce average handle time by two minutes, increase interaction efficiency by 30% and trains new agents 70% faster San Francisco, Jan. 24, ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

In today's competitive business landscape, the devil is in the details. With so many businesses competing for customers in both online and brick-and-mortar spaces, setting a business apart boils down ...

ServiceNow demonstrates a strong competitive advantage through innovative product development, strategic customer engagement, and robust post-sale support. ServiceNow's collaboration with Nvidia and ...

Here’s your guide to reducing costs and increasing revenue through effective customer journey orchestration. The world isn’t what it once was. This isn’t hyperbolic; global uncertainty means ...

While it has always been important, customer experience is quickly becoming an essential component to secure a competitive advantage in today’s marketplace. In fact, a widely cited study conducted by ...

Fintech is on an unstoppable evolution, but one vital aspect is still getting sidelined: customer support. Even as the sector champions technological advances, many fintech firms still haven’t tapped ...

Value Partners analyse the decreasing dependency on IVRs for Middle East telecom operators Dubai, United Arab Emirates, 18 August 2010 - As fixed and mobile markets mature and approach saturation, ...

Last week, I was sitting in my home office when the doorbell rang. It was my monthly pest control service, a guy I hired after discovering mice had taken up residence in our attic. As he wrapped up ...