What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

Suumit Shah never liked his company's customer service team. His agents gave generic responses to clients' issues. Faced with difficult problems, they often sounded stumped, he said. But when Shah saw ...

That is the voice of a customer service provider on my phone call for help. There are about 18 million call center employees worldwide that provide service and product information that I have taken ...

Here we dig deeper into Facebook's acquisition of Kustomer and what it means for omnichannel customer service solutions. Facebook’s reported $1 billion acquisition of digital customer service ...

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LOUISVILLE, Ky. — RiverLink is swapping out who handles their customer service, citing that over the years, there have been too many issues with invoicing and customer service hold times. “We all have ...

The angst is reflected in the number of customer service complaints that have been filed in the past several weeks. Customer service complaints have increased. Coronavirus has left customers desperate ...

TL;DR: Discord reported that sensitive data from about 70,000 users, including government ID photos, was exposed due to a breach at a third-party customer service provider, 5CA. However, 5CA denies ...

COLUMBIA, S.C.--(BUSINESS WIRE)--Colonial Life has been recognized as one of America’s Best Companies for Customer Service for 2019 by Newsweek magazine. Colonial Life was named the top customer ...

The last thing I expected was for my hosting provider to block access to my website. I’m running a small business, and a fully functioning website is critical for new leads, let alone allowing people ...