The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Although most vendors have provided Web interfaces for customer self-service for several years, customers have only recently begun to warm up to them. “End users seem to be more open and willing to ...