The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...

The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...