Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

McDonald’s does not succeed because it delights customers. It succeeds because it removes uncertainty.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What happens when a positive internal culture meets customer ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

"Personalized" by Mark Abraham and David Edelman is a crucial read for CMOs and all other C-suite leaders aiming to integrate AI into their customer experience, as well as CDAOs and CIOs who want to ...

Imagine walking into your favorite coffee shop, groggy and desperate for caffeine. You tap a kiosk, customize your latte in seconds, and breeze past the line to grab your order. No waiting, no ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

SAN FRANCISCO--(BUSINESS WIRE)--Thanx, the leading guest engagement and retention platform for restaurants, today announced a strategic partnership with Bite, the leading provider of intelligent kiosk ...

lululemon athletica inc. LULU has been actively reshaping its guest experience as part of a broader effort to reinvigorate ...