Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

By embracing identity assurance and passkeys as the new standard, we can close the human security gap and protect our ...

The Columbus, Ohio-based division of Time Warner Cable Inc. said it plans to upgrade its help desk software to include asset management capabilities. The new version of Toronto-based Help Desk ...

NEW ORLEANS – New automated systems are increasingly making help desks or at least some of their members expendable. But managers overseeing these support groups argue that phasing out people can only ...

The ITS Help Desk is happy to help, but the easiest way to reset your password may be to do so yourself. Please go to go.brandeis.edu/reset, enter your Brandeis username and last name, and choose an ...

The Washington Post has created a destination for readers seeking to understand and control their technology. The new offering, “Help Desk,” will feature a variety of storytelling methods, including ...

Technology issues may challenge many of us, who may struggle to know how to solve problems or ‘fix’ the devices on which we now depend. In the Octorara School District, the wait times for students and ...

Until last year, the Pittsburgh-based Port Authority of Allegheny County had no centralized system for handling help desk calls from its 872 users. The agency’s 22 support representatives were ...