The company urges parents to contact Roblox customer support before disputing charges because a refund cannot be processed once a charge has been disputed.

You can contact Roblox’s customer service via this page. Afterward, you can select “Technical Support” on the type of help category and then pick the “Specific Experience Issue” option.

Everything you need to know about Roblox's child safety policies, how to set up parental controls, and recent controversies surrounding the platform.