"Don't be too nice, too polite," Yuan said. " In a Zoom call, people tend to be so nice. It's becoming too formal. It's OK to interrupt a little bit. And after the meeting, you need to have some ...

Zoom CEO Eric Yuan said people should just be themselves — not too formal — on a Zoom call.

Eric Yuan, who saw the firm he founded become a household name during the pandemic, is trying to change the way people use ...