The work of a 911 dispatcher can take an emotional toll, as they help residents navigate the toughest moments of their lives.

LOUISVILLE, Ky. (WAVE) - Louisville Metro Emergency Services unveiled a new tool on Wednesday that hopes to save lives during 911 calls. It’s called Video to 911 and it lets 911 call takers initiate ...

Emergency response is the backbone of public safety. Yet, many 911 systems in state and local government still rely on outdated assumptions that caller locations are always clear and that calls ...

People in Louisville can now utilize video during 911 calls. The new technology was introduced Wednesday during the mayor's weekly news conference. How it works: A person calls 911, and then the ...

When reporting violent events to 911, callers who fail to express expected levels of emotion and urgency may trigger ...