Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

When Microsoft came out with Office 2010, I heard one complaint over and over again from small and medium-size businesses: They wanted the Business Contact Manager for Outlook, just as they had with ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

Microsoft announced the general availability of its new unified contacts experience for Microsoft Teams and Outlook, streamlining contact management across its collaboration tools. The unified ...

Dublin, Oct. 03, 2025 (GLOBE NEWSWIRE) -- The "Microsoft Unify Model for Teams-Contact Center Integration: What Buyers Need to Know" report from Metrigy has been added to ResearchAndMarkets.com's ...

Most people who work in a field that depends on relationships — salespeople, recruiters, and consultants, for example — do. People in those professions are starting to use social network software, but ...

As LinkedIn inches closer to completing its $26 billion acquisition by Microsoft, smaller rivals have stepped up their game building viable alternatives for those who might want more independent ...