Microsoft plans to introduce a call reporting feature in Teams by mid-March, allowing users to flag suspicious or unwanted ...

AudioCodes Voca CIC is selected by 16 CX industry experts to win the CX Award 2024 for Best Microsoft Teams Contact Center Solution Judges were impressed with Voca CIC's unwavering reliability to ...

HERNDON, Va., Sept. 5, 2023 /PRNewswire/ -- ULTATEL, a leading communication solutions provider, proudly announced today that its contact center solution has successfully obtained certification as a ...

TORONTO, Oct. 22, 2025 /PRNewswire/ - ComputerTalk, a leading provider of customer experience solutions, announced that its ice Contact Center solution has been Certified for Microsoft Teams Phone ...

Microsoft will soon add new fraud protection features to Teams calls, warning users about external callers who attempt to impersonate trusted organizations in social engineering attacks.

CallTower delivers Solgari for Teams, a powerful Contact Center Solution within the MS Teams App that empowers customer experience SOUTH JORDAN, UTAH, UNITED STATES ...

AudioCodes (AUDC), a leading vendor of advanced communications software, products and productivity solutions for the digital workplace and customer experience, today announced that its Voca ...

Microsoft Teams will now scan first-time external callers for any signs of brand impersonation.