There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

Spurred by the recession, CIOs have sharpened their focus on processes, as companies strive for greater efficiency, better operations, a more compelling customer experience, and transformed business ...

There's a lot of pressure in marketing organizations around the topic of digital transformation. Organizations must evolve to take advantage of emerging marketing technologies (martech) in order to ...

Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...

Approaching digital transformation as a one and done initiative will thwart all of your efforts from the get-go. Digital transformation takes many forms and is, in some ways, unique to every ...

AI adoption in enterprise operations has stalled at the level of task assistance – recommendations, AI-assisted search, chatbots not truly empowered to act. Companies that want to lead in the decade ...

The agencies that may feel they don't have the time to fully implement digital transformation are the very ones that stand the most to gain. Federal digital transformation initiatives have been going ...

Lean margins are a fact of life in the highly competitive retail grocery market. Profitability depends on squeezing every last penny out of operational efficiencies — or as the longstanding slogan of ...

IDG’s 2021 State of the CIO survey was conducted in the wake of 2020’s unprecedented business disruptions around the globe. The survey found that – among other impacts – the pandemic cemented the ...

Most organizations don’t stall because CX transformation is impossible. They stall because they misdiagnose where they’re stuck. Platform, people and process are the three pillars of CX transformation ...