The investigation found that a customer ordered food and became agitated and verbally abusive toward employees, police said. As the customer walked toward his vehicle after getting his order, police ...

Salesforce CEO Marc Benioff says AI and human customer service agents are indistinguishable. Benioff said AI agents had reached "another level of capability." Customer service is seen as one of ...

VinFast is responding to the evolving electric vehicle (EV) market with a customer-centric philosophy focused on affordability, quality, and comprehensive after-sales support. This is reflected in ...

Automate the right message to the right customer at the right time to drive increased visits, higher average checks and ...

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Business Insider asked chefs to pick the best and worst seafood dishes to order at a restaurant. They said fluke is an underrated fish, and deep-fried calamari may lack flavor. The chefs suggested ...

QR codes for ordering, online platforms for pickup and delivery, self-service kiosks and even robot servers. These ...

A Waffle House employee was shot and killed after a customer became angry while waiting for his food to be prepared, police said. The customer became “agitated and verbally abusive” toward ...

A beloved Merseyside restaurant has closed its doors for good. Fuegos, a Mexican restaurant and tapas bar found on Stanley ...

I loved the show “Cheers” as a kid. Even as a youngster, I understood the community that was evident in that place, and I ...

Being rude to a restaurant server is never a good look for anyone, regardless of their status. These are some of the worst in ...

They're coming for the great food and experience. The technology should just make that experience easier to get.