Recruiting new customers costs seven to nine times as much as it does to keep current customers from leaving. Besides the obvious foregone revenue, dissatisfied customers are not going to recommend ...

Focus on retention by recognizing that increasing driver hires mainly serves as replacements. Investing in retention strategies is more cost-effective than managing high turnover. Effective ...

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Employee retention and strategic partnerships helped shape this system's success. Northern Light Health, Maine's second largest healthcare system, found itself in financially tumultuous times in 2024.

We need new Black teachers. Just as important, we need to keep the ones we already have. Teachers of all backgrounds are leaving schools at increasingly high rates. In cities like Philadelphia, more ...