Small businesses just starting out may dream of world domination, but that’s a difficult goal to achieve if you can’t interact with customers in more than one or two languages. Enter Salesforce’s Desk ...

Company growth is about more than just finding new customers—it's also about making sure that current customers are happy. In fact, companies that prioritize the customer experience generate 60 ...

BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company announced it had partnered with Salesforce.com to deliver its IT management software the Force ...

BMC and Salesforce.com partner to deliver BMC’s Service Desk Express on Force.com platform. BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company ...