On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...
Applaud is a leading provider of managed IT, service desk and professional services. The company's enterprise-class support services embrace the proven benefits of ITIL which not only provides a ...
Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...
The phrase “help desk” often brings to mind a remote technical support team assisting callers with computer application issues. But today’s help desk has undergone profound changes. Service desks ...
Debenhams has reduced IT operating costs on its’ Service Desk by 25 per cent and improved customer service after deploying CA Service Desk Manager. As well as freeing up staff time to concentrate on ...
The goal of ITIL is for organizations to create predictable IT environments, and deliver the best service possible to customers and clients by streamlining processes and identifying opportunities to ...
Help desk operations are no small matter at JPMorgan Chase, which runs seven sites that handle some 3 million IT service calls per year. Following its 2004 merger with Bank One and the end of its $5 ...
Service Desk 7.5 introduces its browser interface, LANDesk Web Desk, on a mobile platform. LANDesk Mobile Web Desk provides IT support staff and management with the capability to access service desk ...
One of the best investments a service provider can make is in a service desk, a move which not only can help keep clients happy but one that can lead to future follow-on business and even new service ...
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