This excerpt from the upcoming book, SQL Server 2008 Administration in Action, introduces the role of service-level agreements (SLAs) as part of a DBA's overall strategy to maintaining reliable ...

Before you sign on the dotted line and commit to an ASP, be sure you know exactly what kind of service you'll be guaranteed You've heard the application service provider (ASP) hype, and you're finally ...

Despite its growing infatuation with technology, logistics continues to be a relationship-based industry at its core. As with all professional relationships are changeable and sometimes strained.

In reviewing someone's data processing operation the first thing you ask for is the service level agreement [SLA] because that's the preeminent control used in that type of organization. Like all DP ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

Service Level Agreements are used to define what’s an acceptable level of service delivered by IT to the business unit. In theory, and too often in practice, if the SLA numbers are good, by definition ...

The Information Technology Department has adopted a Service Level Agreement (SLA) to guide its project management. The goals of our SLA are to improve management performance, to provide more effective ...

Microsoft recently published a new version of its service-level agreement (SLA) for Azure SQL Database, adding uptime perks for organizations that use the "Business Critical" tier. If organizations ...

How many of us have been frustrated by the technical support—or lack thereof—for the hardware and software we use? Imagine that frustration multiplied by the number of users who can’t access your ...