Union rep says new policy is 'insult to passengers' - the airline insists it will make sure flights are ready for every ...

Southwest Airlines is making changes to its policies in the wake of complaints. Here's what to know.

Southwest Airlines used to be known for its customer service. In fact, like many people, I preferred to fly Southwest because ...

Southwest Airlines (NYSE:LUV) announced a major cabin overhaul, including assigned seating and extra legroom options. The airline is adding a new basic economy fare tier alongside its traditional ...

Like any new process, we’ll continue looking for ways we can improve to make it even more positive for our Customers.” ...

Southwest Airlines recently announced it is rolling out SpaceX’s Starlink high-speed inflight WiFi across its 11-country ...

Southwest Airlines built its brand on a simple promise: no assigned seats, no bag fees, no pretense. That identity is now being dismantled piece by piece, and the customers who loved the airline for ...

Add Yahoo as a preferred source to see more of our stories on Google. Southwest Airlines has had an open seating policy since its inception (Southwest Airlines) It’s the end of an era for Southwest ...

The shift to assigned seating is one part of a broader overhaul touching nearly every part of its customer offering.

Across the US, airlines vary considerably in how much legroom they offer in economy class. Ultra-low-cost carriers typically ...