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Dave Anderson explains how leaders can minimize their employees' entitlement by establishing strong clarity and holding them ...

Stanley Milgram’s notorious obedience experiment shocked the world—literally. In the 1960s, he asked participants to deliver what they believed were painful electric shocks to a stranger, simply ...

And almost always… people flinch. They think of punishment, of blame, of being called out. Across healthcare, engagement surveys tell the same story. One of the lowest-rated statements year after year ...

Accountability is crucial for personal and professional growth, but our natural inclination to avoid discomfort often hinders our ability to be truly accountable. The ego serves as a barrier to ...

Accreditation and accountability are two distinct processes with different goals, yet the distinction between them is sometimes lost among educators. Accountability systems in most states capture a ...

I only get calls to work with teams when there are problems. I frequently start by interviewing or surveying the team members as to what they see as the primary problem. In my experience, two topics ...

In NBC’s The Good Place, the entire system of the afterlife is thrown into chaos because of one central flaw: The way data about people’s lives is collected and used is completely opaque. Characters ...