ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, today announced the integration of its voice solution with ServiceNow’s native Virtual Agent as part of its ongoing collaboration with the company’s ...
SANTA CLARA, Calif.--(BUSINESS WIRE)--Espressive, the pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced availability of the Espressive Barista Control ...
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Today, ServiceNow announced “Now Platform Washington, D.C.”, the latest ...
Cloud communications provider Avaya has announced an update to its Avaya OneCloud platform, in which its Virtual Agent is available as a ready-to-deploy, turnkey, configurable service. This would let ...
WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...
Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Most people agree that technology is getting smarter, more ...
In the 1990s, contact centers started to “meet customers where they were,” defined by agents learning how to better handle phone calls, said Rob McDougall, Upstream Works CEO. By the 2000s, chat and ...
With the rise of machine learning and AI, the virtual agent has become an important part of business, and its future impact could be immense. My company has a customer service team that handles emails ...
Contact center agents have tough jobs – talking to people who are confused or frustrated and trying to solve their concerns while also maintaining a position as the public face of the company and also ...
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