JPMorgan Chase & Co. has selected Baltimore as the site of its second virtual call center, modeled after the banking firm’s first such center in Detroit. The company said Friday it has hired 40 ...

Rather than choosing offshore providers for cost savings, North American companies find more value in the customer service benefits of staffing virtual call centers with U.S. agents. When it was ...

JPMorgan Chase’s virtual call center in Detroit continues to see success. So much so, the model is being replicated elsewhere in the U.S., Peter Scher, vice chairman of JPMorgan Chase and Co., told ...