BPO and ITO service providers are now spoiled for choices when it comes to their delivery options. From a traditional office setup, to full-on remote and a wealth of hybrid models, companies face more ...

Opinions expressed by Digital Journal contributors are their own. Businesses today face consistent pressure to adapt, retain talent, and refine internal processes. With the global employee turnover ...

But increasingly, workforce planners find that even the most sophisticated plans fall apart quickly in the face of real ...

In July 2016 The National Academies of Sciences, Engineering, and Medicine convened a workshop with the goal of bringing together industrial and organizational (I-O) psychologists, experts on ...

As corporate planning shifts from subjective management to rigorous measurement, advanced data architecture is driving substantial profit increases and cutting ...

The shift from an industrial to a knowledge economy demands that companies excel in innovation, creativity and efficiency. Traditional workforce models are no longer effective in this new landscape.

The future enterprise will not be defined by a clean boundary between humans and machines. It will be defined by systems of ...

While not as mature as its use in other areas, health systems across the U.S. are beginning to adopt predictive analytics tools for labor cost forecasting. Many organizations have automated ...

Christine is a non-practicing attorney, freelance writer, and author. She has written legal and marketing content and communications for a wide range of law firms for more than 15 years. She has also ...

Cover credit: AP Images/Michael Dwyer. Transportation Research Board publications are available by ordering individual publications directly from the TRB Business ...