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Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

The AI revolution finally arrived at Lowe’s this week with the launch of a customer service app. It is designed to help workers assist shoppers more quickly.

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

When the summer rush hits, your team’s ability to communicate clearly and deliver a seamless experience can make or break ...