I went hunting for examples of the best customer testimonial pages I could find. These 11 companies show how powerful customer testimonials can be, and how to make the most of them.

In honor of customer service week, we celebrate ten companies that focus on amazing customer service. These companies make customer service a crucial part of their culture, and it shows with rave ...

The future of customer service is less about the people than it is the sound of a person or even the virtual image of an individual. Humans are just so inefficient. But they can be improved, too ...

AI-Powered Customer Service: Use-Cases and Real-World Examples Cognitive/AI technologies for customer engagement are white hot. No wonder professionals, who had removed AI from their resumes, are ...

What Are Some Examples of Service Strategy?. When serving the public by providing a good or service, companies should be willing to take and address criticism and complaints along with accepting ...

Every customer service training session (or keynote speech or workshop or breakout session on the topic) needs to include both the why and the how: conceptual/inspirational/cultural themes on the ...

An extraordinary, incredible example of customer service (yes, from an airline) At a time where many airlines are using AI to field angry customer calls, one airline has a very different approach.

Yesterday, O2 sent some of the best customer service tweets I’ve seen for a while, replying back in slang to a complaint.

Customer service and customer experience are essential components of a successful business.