From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

Thus, utilizing a help desk and following best practices can improve the productivity, efficiency and satisfaction of both clients and the IT service provider.

IT Help Desk Overview of Service The IT Help Desk provides centralized technical support to departments and colleges across the entirety of Drexel University. Drexel IT now also includes College of ...

Other agencies and service branches, especially in the Defense Department, have followed in the Air Force’s footsteps. Now, the Air Force is starting to see the fruits of its efforts. One of the first ...

The IT Service Desk is here to help students, faculty, and staff with any technology issues. It's a great first stop for assistance with computer problems, network access, or account management. We ...

The Help Desk not only solves tech issues quickly but also gives students in the Career and Technical Education (CTE) program real-world experience.

To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests.