User testing involves evaluating the functionality and user-friendliness of a website, app or other digital product. Testers often record a video of themselves using the product as they attempt to ...

On a recent damp evening in San Francisco, on one of the few remaining blocks of blight between the headquarters of Twitter and Salesforce, two hundred and eighty people gathered in a former printing ...

Forbes contributors publish independent expert analyses and insights. Kristen Bousquet is an influencer and creator monetization coach. Thousands of people every month search for ways to get paid to ...

The phrase “user research” makes me think of Mad Men, with women sitting behind a one-way mirror trying on lipstick while men watch (and criticize their appearances). Not surprisingly, this isn’t a ...

What just happened? PlayStation 4's party-chat functionality will soon be seeing some upgrades. Before it does, Sony needs to test the features thoroughly and is asking PS4 owners for help. On Tuesday ...

Millions of people use mobile and desktop apps every day--usually without thinking about the behind-the-scenes work that went into creating them. And though users certainly notice when a bug makes it ...

Show me an IT project that runs without speed bumps, and I’ll show you a work of fiction. Certainly, roadblocks are to be expected with any work endeavor, but the skirmishes born out of ego, fear, or ...