Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

New orchestration engine blends AI with 20,000+ agents to help enterprises test and scale contact center solutions.

Loyalty isn’t built in dashboards or rewards programs. It’s formed in brief, human moments that make customers feel seen.

McDonald’s does not succeed because it delights customers. It succeeds because it removes uncertainty.

The company on Jan. 20 announced Lucidworks Data Enrichment, a new feature that uses multimodal generative AI to ...

Data reveals retail returns remain a frequent, high-impact interaction, with 60% willing to use AI-powered customer service TORONTO--(BUSINESS WIRE)--Ada, the trusted AI-native customer experience ...

VWO and AB Tasty agreed on Jan. 20 to combine into a single digital experience optimization platform. The deal aims to create ...

New tool enables enterprise-scale evaluation of production AI agents through digital twins and synthetic customers.

Chaos is the real slowdown. The “Department of No” isn’t the villain — disconnected, manual work is what kills speed and ...

The companies on Jan. 21 announced a strategic partnership and joint solution that combines Medallia's omnichannel customer ...

Wix Harmony provides a first‑of‑its‑kind hybrid experience: vibe coding with full drag‑and‑drop control, all built on Wix’s enterprise‑grade infrastructure and available to everyone Wix today ...

Page speed suffers quietly. These 10 common website bottlenecks slow load times, hurt conversions and chip away at long-term ...