Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer service experiences Survey of more than 600 U.S. consumers shows frustration ...

Add Yahoo as a preferred source to see more of our stories on Google. A customer at a restaurant found a startling message in their fortune cookie, and it wasn't related to their future. In the ...

A recent customer feedback survey undertaken on locals’ and passengers’ views of the Nottingham Express Transit (NET) system, which connects communities in and around the City of Nottingham, has ...

Julie Sweet, the chief executive of consulting giant Accenture ACN-0.27%decrease; red down pointing triangle, recently delivered some tough news: Accenture is “exiting” employees who aren’t getting ...

Customer feedback used to live in dusty spreadsheets, ignored surveys, or unread emails. Today, it’s the heartbeat of every modern business. The difference between brands that grow and those that ...

Google is testing the ability to automatically assign a “New Customer Value” in “New Customer Acquisition (NCA)” campaigns — without the advertisers’ consent amid pushback from agencies supporting ...

The City of Austin wants your opinion on what 6th?Street should look like in the future. It's part of an effort to revitalize the street.

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...

Customer feedback is one of the most important resources for a business owner. Who better to highlight what your business is doing well and how it can improve than the people interacting with it on a ...

The agency’s response to public records requests indicated potential violations of federal records laws, experts said. By Minho Kim Reporting from Washington The Department of Homeland Security ...