Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

Nearly half of Medicare beneficiaries received telehealth services in 2020 in an effort to keep their distance from hospitals ...

Even more fascinating, from the questions the subjects in the study answered, the researchers concluded that if a Zoom meeting lasts less than 44 minutes, the experience of attending the meeting may ...

Zoom bets on free AI to drive enterprise adoption, despite evidence the highest return on investment comes from back-office ...

An employee's relatable mishap involving a Zoom call and a slice of cold pizza has left viewers on social media in hysterics.

The star of The Twisted Tale of Amanda Knox opens up about her on-screen transformation, her family's love of cinema, and ...

In 2025, the border between phones and PCs is dissolving—and is at the very heart of this revolution. Suppose you use both ...

The S&P 500's high valuation is justified by strong earnings growth, AI-driven disruption, and increasing international ...

Personal data from public records and data brokers helps scammers create tailored scam stories, making their calls and emails ...

Get this wrong, and you’re done before you start. Aim for firm but not crushing—you want to convey confidence, not audition ...

The Houston Endowment uses Zoom AI tools to record and transcribe virtual meetings between program officers and grantees.

When the Citizens Veterans Advisory Committee decided to host a veterans benefits and health fair, Committee Chair Johnnie ...