Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

We’re thrilled to announce today the general availability of Teams Phone extensibility for Microsoft Dynamics 365 Contact Center. This milestone marks the next chapter in our commitment to modernizing ...

Maximor has come out of stealth with a human-in-the-loop agentic platform that does the finance team's grunt work.

If you're "vibe working" or "vibe writing" in Microsoft Word, you're doing the same thing, but with a text document: you're ...

How many organisations are using Microsoft Dynamics 365? It’s difficult to put a number on it; Microsoft doesn’t disclose the ...

With $9 million in funding, Maximor has come out of stealth to reinvent finance workflows — eliminating Excel reliance ...

Microsoft has signed a five year deal to use GPU services from neocloud Nebius Group. The contract is worth $17.4 billion over the half decade, although further services and capacity could bring the ...

The US Secretary of Defense, Pete Hegseth, has released a statement saying that Chinese engineers are no longer working on the Department of Defense's (DoD) Microsoft-based cloud. In a video published ...

Thankfully, Onyx's model also knows when to defer to a human for advice Interview It was inevitable that AI would be deployed ...

In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...