CBS and Southwest have more in common than you think - two legacy businesses trying to shape shift against a customer base that likes the product it had.

Based in Dubai Legroom on major airlines has shrunk by an average of four inches since the late 20th century, according to ...

The carrier quietly updated its contract of carriage to officially ban speakers, citing the expansion of high-speed Starlink Wi-Fi.

Union rep says new policy is 'insult to passengers' - the airline insists it will make sure flights are ready for every ...

Southwest Airlines used to be known for its customer service. In fact, like many people, I preferred to fly Southwest because ...

Southwest Airlines faces passenger backlash over new assigned seating policy. Flyers complain about higher prices and boarding issues with the changes.

Southwest Airlines is officially taking off from McGhee Tyson Airport. Leaders say the new flights could mean big opportunities for economic growth and more travel options ...

In a recent change to the air travel giant's Contract of Carriage — essentially United's Terms and Conditions for ticket ...

United Airlines now has a specific policy against listening to video or audio content without using headphones as part of an update to its official terms.

Passengers who blast videos or music on planes might want to pack headphones next time they fly. United Airlines headphone policy now gives the airline authority to remove or even […] ...

Southwest Airlines is adjusting parts of its new seating and boarding system after travelers complained about overhead bin availability and confusion during the airline’s transition away from its long ...

Like any new process, we’ll continue looking for ways we can improve to make it even more positive for our Customers.” ...