Southwest Airlines is considering a cleaning policy that would deep-clean premium seats between flights, while leaving coach ...

Southwest's cleaning procedures are questioned after report suggests possible changes to between-flight seat cleaning.

Your in-flight soundtrack just became United's business ...

The Dallas-based carrier moved to assigned seating in January and said it is addressing issues with boarding and overhead bin space.

Over the past several months, the once customer-friendly Southwest Airlines has made a number of unpopular moves that have negatively impacted the average customer. Now, the airline is testing another ...

Reserved seating has begun on Southwest Airlines — a lesson on what happens when a company decides that something iconic might be outdated.

The logistical issues that Southwest has been having have been exacerbated by the airline’s decision to begin charging for checked bags back in May. Following that change, Southwest immediately began ...

CBS and Southwest have more in common than you think - two legacy businesses trying to shape shift against a customer base that likes the product it had.

The carrier quietly updated its contract of carriage to officially ban speakers, citing the expansion of high-speed Starlink Wi-Fi.

Union rep says new policy is 'insult to passengers' - the airline insists it will make sure flights are ready for every customer, wherever they sit ...

United Airlines added headphone language to its refusal-of-transport policy, giving the airline authority to deny boarding to ...