AI isn't some futuristic dream anymore; it's a real-world game-changer that's transforming how every business runs.

Since the foundation of the Holland Center, Omaha Performing Arts President Joan Squires has been a force behind it all.

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

At the recent Genesys Xperience, CEO Tony Bates laid out the evolution of AI for his firm's home ground, from perception to ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

One of the hottest markets in the artificial intelligence industry is selling chatbots that write computer code. “The essence ...

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What used to be a five-minute call to Wisconsin's licensing agency can now take over half an hour after wait times at the Department of Safety and Professional Services' call center spiked in July. At ...

DETROIT (FOX 2) - Childcare providers across Metro Detroit say something crucial is missing - payments from the state for families who use vouchers to pay for the service did not arrive in their ...

The latest American Customer Satisfaction Index (ACSI) poll also finds that Samsung leads TV, appliance, and vacuum ...