As other platforms revolved around tickets and cases, Gladly created a platform built entirely on the concept of delivering ...

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

AI chatbots are fantastic tools for providing instant answers, qualifying leads and scheduling appointments without the need ...

Adidas has confirmed it is the latest retail giant to fall victim to a cyberattack, with customer data at risk following an ...

Adidas is contacting customers whose personal details may have been stolen in a cyber attack. The shop chain released a ...

The Mountain Line Transit Authority is temporarily scaling back its customer service hours as of Tuesday, May 27, amid ...

The company released a statement last week disclosing that an “unauthorized external party” managed to obtain “contact ...

UAE consumers show a preference for human interaction in customer support, with at least 68 per cent favouring people over AI systems, the report said ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

THE best and worst broadband and mobile providers for customer service have been revealed by the regulator. All major ...