Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.

There is little consensus around anything related to artificial intelligence (AI) these days. But one expectation that does seem to have taken hold among a large share of businesses, investors and ...

Rebecca Atkins filed more than 250 job applications, and felt like every one was going into a gaping chasm — one opened by the highest unemployment rate for recent college graduates in the United ...