Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.

There is little consensus around anything related to artificial intelligence (AI) these days. But one expectation that does seem to have taken hold among a large share of businesses, investors and ...

Rebecca Atkins filed more than 250 job applications, and felt like every one was going into a gaping chasm — one opened by the highest unemployment rate for recent college graduates in the United ...

The thousands of recently terminated Microsoft employees, navigating one of the company's largest layoffs in years amid a ...

An Xbox executive's solution for laid off staff? Let a chatbot handle the grief and career planning. Welcome to corporate care in 2025.

Articles have previously gone out praising McDonald’s for increasing efficiency by using AI to hire new employees. HRD ...

Education researchers argue the merit-based education system creates mental health issues and fails to prepare students.

More tech workers feel the pain as Microsoft pivots. Suddenly, the world's most valuable company is going on without them.

The American clean power industry is thriving and making a significant contribution to the U.S. economy thanks to policies of ...

TipRanks’ analyst ranking service highlights three stocks, including Dell Technologies and Amazon, favored by Wall Street’s ...

Armando "Decoy" Munoz is a Phoenix dancer who's found viral stardom popping and locking in the desert. Here's his story ...

An executive at a Microsoft subsidiary suggested that his newly laid-off colleagues talk to ChatGPT about how they feel ...