This is the shocking story of Celebrity Cruises and a denied boarding incident — a mistake a couple says cost them nearly $16 ...

Did a United Airlines agent allow a passenger to board a flight to Mexico without scanning his boarding pass? Or was he a no-show?

On Black Friday, Shane McCormick called Costco Travel to book four cabins on a Royal Caribbean cruise to Alaska. At least that’s what he thought he was doing. In reality, he dialed the wrong number, ...

If an airline misplaces your luggage and cannot find it within a reasonable time, the carrier must pay for your loss. If you accept the compensation, that ends the airline’s liability to you, and your ...

Kesha Green* made what is arguably the most dire mistake a passenger can make on a cruise ship. Just hours after boarding Carnival Conquest in Miami, she found herself unexpectedly brawling with two ...

Old-school scammers are trying to get back in the (con) game and, surprisingly, they’re doing it via snail mail. Here’s what you need to know about the inheritance scam, delivered straight to your ...

Alton Locklear returned home from his latest Royal Caribbean cruise with a $16,000 diamond necklace he purchased on the ship. But all was not as it seemed. He says salespeople inside the Effy jewelry ...

Expensive car rental mistakes are easily avoidable with just a little research and preparation. Yet week after week, the Consumer Rescue case files show that many car rental customers do neither. By ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...

How did a $428 Southwest Airlines ticket end up costing an American Airlines customer in distress $4,500? If you guessed a fake airline call center scam is behind this astounding upsell, you would be ...

Ace Rent a Car at the Tampa airport blindsided Carla Lemker with a $1,400 repair bill after her last rental. Certain she hadn’t caused any damage to the vehicle, Lemker asked Ace for proof — and then ...