Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include sophisticated, user ...

May 9, 2024 · The Gist. Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, outbound marketing and more.

Oct 17, 2024 · The Gist. AI dominance. AI-driven content creation becomes essential for crafting what users want to see. Influencer shift. Niche influencers become crucial, driving deep engagement with ...

Customer Contact Week (CCW) 2025 will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas.The event brings together leaders in contact center operations and customer experience (CX ...

Sep 17, 2021 · Down Periscope: Livestreaming App Shut by Twitter . In December 2020, Twitter announced plans to shut down its video streaming-focused Periscope app. Periscope was pulled from app stores, and the ...

Dec 20, 2024 · The Gist. Strategic tech selection is key. CMOs must prioritize tools that drive innovation, efficiency, and measurable outcomes. Future-proof MarTech stacks matter.

Nov 7, 2024 · The Gist. Effective contact center workforce management is essential.Balancing forecasting, scheduling, and performance ensures customer inquiries are handled efficiently.

The Customer Connect Expo is scheduled for April 16 and 17, 2025, at the Las Vegas Convention Center in Las Vegas. This event serves as a central platform for customer experience (CX ...

Nov 4, 2024 · The Gist. Apple's vulnerability. Trump’s tariffs could heavily impact Apple, pressuring the company to move more production to the U.S. Semiconductor resilience.

Dec 11, 2024 · Agentic AI represents a paradigm shift in how enterprises can use AI for customer service automation. This new generation of AI agents can think, adapt and collaborate with other AI and human ...