Net Promoter Score(NPS): Advantages and Disadvantages
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Discover how to calculate the Net Promoter Score (NPS) !! NPS is a straightforward metric that can provide valuable insights into your customer's likelihood to recommend your product or service to others. Here's a quick guide on how to calculate it: Survey your customers: Start by asking a simple question: "On a scale of 0-10, how likely are you to recommend our product/service to a friend or colleague?" You can ask this question through voice call or text message to your valuable customers. Cat
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